PRIVACY POLICY

Last updated: 11 September 2026

This Privacy Policy explains how Olly Dents (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, contact us or use our services.

Website: https://ollydents.co.uk
Email: info@ollydents.co.uk

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection legislation.

1. Information We May Collect

We may collect personal information that you provide directly to us, including:

your name;
email address;
telephone number;
address or location where relevant to providing our services;
information submitted through contact or quotation forms;
vehicle details;
photographs or videos you provide in connection with an enquiry or quotation;
details relating to the service you require;
correspondence between you and Olly Dents;
payment, transaction and invoicing information where applicable.

We may also automatically collect certain technical information when you use our website, including:

IP address;
browser type;
device type;
operating system;
pages visited;
referring website;
approximate location;
website usage and interaction information.

Some of this information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

respond to enquiries;
provide quotations and estimates;
arrange appointments;
provide our services;
communicate with you about your booking or enquiry;
process payments and maintain financial records;
provide customer support;
manage complaints or disputes;
improve our website and services;
monitor website performance and usage;
prevent fraud, misuse and security incidents;
comply with legal, tax and regulatory obligations;
send marketing communications where permitted by law or where you have provided consent.

3. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to provide a quotation, arrange a booking, provide services or otherwise perform a contract with you.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include:

responding to customer enquiries;
improving our services;
maintaining website security;
managing our business;
preventing fraud;
defending legal claims.

Legal Obligation

We may process your information where necessary to comply with legal, accounting, tax or regulatory requirements.

Consent

Where required, we may rely on your consent, for example for certain marketing communications, cookies or similar technologies.

Where processing is based on consent, you can withdraw your consent at any time.

4. Contact and Quotation Enquiries

If you contact us through our website, email, telephone, social media or another communication platform, we may use the information you provide to respond to your enquiry and provide information about our services.

Where you provide photographs, vehicle information or other details for the purpose of obtaining a quotation, we will use that information to assess the work required and communicate with you regarding the quotation.

5. Marketing

We may occasionally send you information about our services where you have consented to receive marketing communications or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by:

using any unsubscribe option provided; or
contacting us at info@ollydents.co.uk.

Withdrawing consent to marketing will not affect communications necessary to provide services you have requested.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support analytics and advertising.

Non-essential cookies will be used in accordance with applicable consent requirements.

For more information, please see our Cookie Policy.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide our services, including:

website hosting providers;
IT and technical service providers;
payment processors;
accountants and professional advisers;
email and communication providers;
analytics providers;
advertising platforms where applicable;
insurers;
legal advisers;
government bodies, regulators or law enforcement authorities where legally required.

Third parties are only provided with information where there is an appropriate reason for doing so.

8. International Data Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by applicable UK data protection law.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

the nature of the information;
whether you become a customer;
accounting and tax requirements;
legal or contractual obligations;
potential complaints or legal claims.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure;
destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights regarding your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain types of processing;
request transfer of your information in certain circumstances;
withdraw consent where processing is based on consent;
complain about how your personal information has been handled.

Not all rights apply in every situation.

To exercise your rights, contact:

info@ollydents.co.uk

We may need to verify your identity before dealing with certain requests.

12. Data Protection Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate the matter.

Email: info@ollydents.co.uk

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information is available at:

https://ico.org.uk

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Children’s Privacy

Our services and website are not intended to knowingly collect personal information from children without appropriate authority or consent.

If we become aware that personal information relating to a child has been provided to us inappropriately, we will take reasonable steps to delete it where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

our services;
our website;
the way we process personal information; or
applicable legal requirements.

The latest version will be published on this page with an updated revision date.

16. Contact Us

For questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Olly Dents